At Acholer Rong, your safety and shopping experience are important to us. We encourage all customers to read the following safety guidelines before placing an order.

Shop Safely

To ensure a secure shopping experience, always place your order directly through our official website or by contacting our official customer support team.

For any questions or assistance, please contact us using the official phone numbers, WhatsApp, or email addresses listed on our website.

Beware of Fraud

Acholer Rong is not responsible for transactions made through unofficial websites, fake social media accounts, or unauthorized individuals claiming to represent our brand.

Always verify that you are communicating with our official customer support before sharing any personal information.

Cash on Delivery

We currently offer Cash on Delivery (COD) only.

For regular orders, we do not request advance payments through personal or third-party accounts. If anyone asks you to make an advance payment while claiming to represent Acholer Rong, please contact us immediately for verification.

Verify Your Order

After placing an order, our customer support team may contact you to confirm your order details before dispatch.

Please provide accurate information, including your name, mobile number, and delivery address, to avoid delays.

Inspect Your Package

We recommend inspecting your package upon delivery whenever possible.

If you notice:

  • A damaged package

  • A defective product

  • An incorrect item

  • Missing items

Please contact us within 48 hours of receiving your order so we can assist you promptly.

Product Care

To maintain the quality and appearance of your products:

  • Follow the care instructions provided with the item.

  • Wash garments according to the recommended method.

  • Avoid using harsh chemicals or bleach unless specifically recommended.

  • Store products in a clean and dry place away from direct sunlight and excessive moisture.

Protect Your Personal Information

For your security:

  • Never share your passwords or sensitive personal information with anyone.

  • Communicate only through our official contact channels.

  • Be cautious of suspicious phone calls, emails, or messages requesting payment or personal details.

Need Assistance?

If you have any concerns about an order, delivery, or suspicious activity, please contact us immediately.

Acholer Rong

Address: Shewrapara, Mirpur-10, Dhaka, Bangladesh

Customer Support

  • Phone: +880 1837-799467

  • WhatsApp: +880 1837-799467

  • Alternative Contact: +880 1787-403054

Email

Thank you for choosing Acholer Rong. We appreciate your trust and remain committed to providing a safe, secure, and reliable shopping experience for every customer.