At Acholer Rong, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure you receive the best quality. Please read our Return & Refund Policy carefully before placing an order.

Order Inspection

We encourage customers to inspect the package and product at the time of delivery whenever possible. If you receive a damaged, defective, or incorrect item, please notify us immediately.

Return Eligibility

You may request a return if:

  • You receive the wrong product.

  • The product is damaged during delivery.

  • The product has a manufacturing defect.

  • The item delivered is significantly different from the product you ordered.

To be eligible for a return:

  • The request must be made within 48 hours of receiving the product.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Proof of purchase or order confirmation may be required.

Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, washed, or altered.

  • The original packaging or tags are missing.

  • The return request is made after 48 hours of delivery.

  • The customer changes their mind after receiving a product that matches the order.

  • Minor differences in color caused by lighting, photography, or display settings.

Refund Policy

Since Acholer Rong operates primarily through Cash on Delivery (COD), refunds are provided only when a returned product has been received and approved after inspection.

If your return is approved:

  • The refund will be processed within 7–10 business days.

  • Refunds may be sent through bKash, Nagad, or another mutually agreed payment method.

  • Shipping charges are generally non-refundable unless the return is due to our mistake.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will arrange a replacement whenever the item is available. If a replacement is not available, an appropriate refund will be offered.

Order Cancellation

Orders may be cancelled before they are dispatched for delivery. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Delivery Charges

  • Inside Dhaka: ৳70

  • Outside Dhaka: ৳130

Delivery charges are non-refundable except in cases where the wrong or defective product has been delivered by us.

How to Request a Return

To request a return or report an issue, please contact our customer support with:

  • Your Order Number

  • Your Name

  • Mobile Number

  • A brief description of the issue

  • Clear photos of the product (if applicable)

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Acholer Rong

Address: Shewrapara, Mirpur-10, Dhaka, Bangladesh

Customer Support

  • Phone: +880 1837-799467

  • WhatsApp: +880 1837-799467

  • Alternative Contact: +880 1787-403054

Email

We value your trust and are committed to providing quality products and a smooth shopping experience. Thank you for choosing Acholer Rong.