Welcome to Acholer Rong. Below are answers to some of the most common questions our customers ask. If you need further assistance, please feel free to contact our customer support team.

1. What products do you sell?

We offer a carefully selected collection of fashionable women’s clothing, including:

  • Sarees

  • Three-Piece Sets

  • Hijabs

We regularly update our collection with new arrivals and trendy designs.

2. Do you deliver all over Bangladesh?

Yes. We provide nationwide delivery across Bangladesh through trusted courier partners.

3. What are your delivery charges?

Our delivery charges are:

  • Inside Dhaka: ৳70

  • Outside Dhaka: ৳130

4. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

You can pay the courier when your order is delivered. No advance payment is required for regular orders.

5. How do I place an order?

You can place an order by:

  • Ordering directly through our website.

  • Contacting us via WhatsApp.

  • Calling our customer support team.

Our team will confirm your order before shipping.

6. How long does delivery take?

Estimated delivery time:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 2–5 business days

Delivery times may vary depending on your location and courier service availability.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched. Once an order has been shipped, it can no longer be cancelled.

8. Can I return a product?

Yes. You may request a return if:

  • You receive the wrong product.

  • The product is damaged.

  • The product has a manufacturing defect.

Please contact us within 48 hours of receiving your order.

9. Do you offer refunds?

Yes. Approved refunds are processed after we receive and inspect the returned product. Refunds are generally completed within 7–10 business days.

10. Why may the product color look slightly different?

Actual product colors may vary slightly due to lighting during photography or differences in mobile, tablet, and computer screen settings.

11. How can I contact customer support?

You can contact us through:

Phone: +880 1837-799467

WhatsApp: +880 1837-799467

Alternative Contact: +880 1787-403054

Email:

12. Where is Acholer Rong located?

Our store is located at:

Shewrapara, Mirpur-10, Dhaka, Bangladesh

13. Do you update your collection regularly?

Yes. We frequently add new sarees, three-piece collections, and hijabs to keep up with the latest fashion trends. Follow our social media pages to stay updated on new arrivals and exclusive offers.

14. How can I stay updated with your latest products?

You can visit our website regularly or follow our official social media pages where we share new arrivals, product videos, promotional offers, and seasonal collections.

Need More Help?

If your question is not listed above, our customer support team will be happy to assist you.

Customer Support

  • Phone: +880 1837-799467

  • WhatsApp: +880 1837-799467

  • Alternative Contact: +880 1787-403054

Email

Thank you for choosing Acholer Rong. We appreciate your trust and are committed to providing you with quality products and excellent customer service.